Contact us for:

• Product inquiries (materials, sizing, customization)

• Wholesale and trade partnership requests

• Order assistance, shipping, and returns

• Media, marketing, and event inquiries

• Bulk pricing and volume discounts

• General feedback or corporate enquiries

What to expect after you contact us:

• Confirmation: You will receive an automated acknowledgment within 1 hour confirming we received your message and summarizing the details you provided.

• Review: Our team reviews submissions to determine the appropriate next steps. For product, customization, and wholesale enquiries this includes checking availability, lead times, and pricing.

• Personal reply: A member of our team will respond with a detailed reply or request for more information according to the timeline below.

Response times:

• Automated acknowledgment: within 1 hour.

• Initial personal response: within 1–3 business days for standard enquiries.

• Complex or custom requests (design proposals, large wholesale contracts): 5–10 business days for an initial proposal or timeline.

• Urgent requests (marked “urgent” with clear justification): we aim to respond within 24 hours where possible; please note urgent handling is subject to team availability.

Next steps after our reply:

• Clarification: If we request additional details (measurements, images, order numbers), please reply promptly to keep your request moving.

• Quote and timeline: For purchases, or wholesale, we will provide a estimated production/shipping timeline.

• Production and updates: We provide periodic updates for custom or bulk orders, including expected ship dates and any changes.

• Shipping and completion: You will receive shipment confirmation, tracking details, and final care instructions once your order ships.

If you have questions about the process before contacting us, specify the topic and we will clarify it in our initial reply sales@mkgalleryglobaltrade.com

Number: +974 5076 3984